We have been customers of Heavenly Times Hot Tubs and Mike Swartz since December of 2001 when we purchased our Arctic Spa Cub Signature Series hot tub from them. The hot tub was installed at our second home in Breckenridge, Colorado. Our entire experience with Heavenly Times Hot Tubs, Mike Swartz and his employees has been a positive-one.
This was our first time buying a hot tub, and Mike was very helpful in educating us about the Arctic Spa difference. Everything Mike told us was confirmed by our own research on Arctic Spas. Heavenly Times provides excellent customer service with regard to its hot tub servicing as well. The response time to calls or concerns we have had about our hot tub has always been excellent and the weekly maintenance of our hot tub has been competent and reliable.
We highly recommend Heavenly Times Hot Tubs and Mike Swartz to anyone looking to purchase a hot tub or looking for servicing of their hot tub.
Ted and Jill N.
This e-mail confirms our conversation a few weeks ago in which I related an experience I had with Heavenly Hot Tubs and Spas in Dillon, CO. As a result of of some unanticipated installation problems I encountered with another dealer in Loveland, CO through which I purchased our Arctic Hot Tub, I called Heavenly Hot Tubs in Dillon to see if they could help resolve the problems. Despite the fact that they did not sell me the spa, they immediately sent out a service rep to address the problems. The rep looked the tub over the same day I called and then returned the next day, which was a Saturday, and went through the entire spa to make sure it was in perfect shape. The service rep did a great job of taking care of us and went the extra mile in making sure the spa was operating properly. He was prompt, polite, skilled and conscientious. He acted like the hot tub was his own. Heavenly Hot Tubs turned what could have been a very negative experience into a very positive one. As a result of their efforts, I have and will continue to recommend Arctic Spas and Heavenly Hot Tubs to all my acquaintances who are looking to buy a hot tub in the Breckenridge area.
Bruce J. Pole
I just wanted to send you quick note to thank you and your staff for the outstanding service we’ve received.
Every aspect of our spa buying experience has been superior from beginning to end. And we d1d our homework, too before we bought! But, your sales person Cory knows his stuff! He was the only salesperson out of five different stores we went to (in Denver and Summit County) that could explain how and why their spa was better than the competition.
From delivery to today your team has been responsive with questions or service calls and everything has been handled with the highest level of professionalism and timeliness. Given how busy everyone is these days that is very important!
Thanks again for a great job – we look forward to buying products from you for years to come!
Julie & Steve W.
Breckenridge, CO 80424